Customer Service
Customer Service
Our business is to make your job easier and to provide quality care to your client.
- Delivery: Central Iowa
- 24 hour emergency service
- Evaluation of client for specialized products
- Evaluation of client's home for wheelchair accessibility
- Evaluation of client's workplace for wheelchair accessibility
- Evaluation of client's feasibility for wheelchair transport
- Time and travel to secure proper documentation for client
- Time and labor involved with trial fittings and product sampling
- Labor for warranty repair of defective products
- Pick-up and delivery of product
- Monitoring use of product
- Billing of primary or secondary payer sources
- Rework of denied claims
- Follow-up with physicians (progress and compliance)
- User compliance reports
- Arrange for client travel
- Cleaning of equipmentLoaner products while client's product is in for service
- Labor to build or assemble and test sophisticated mobility equipment
- Providing back up tanks at no charge
- Provide oxygen conserving devices for client's ease of portability of O2
- Providing equipment in special cases prior to being able to bill for them
- Accepting assignment
- Installs on ramps, vehicle lifts and stair glides
- Special Order Items
- Large retail showroom, covered parking, and handicap accessible building
